Outcomes Results

2018 Performance Measurement and 

Management Report Summary

 

This report summarizes our efforts in 2018 to fulfill our mission which is to provide opportunities for people with disabilities and employment barriers to build independence through employment.

Goodwill is dedicated to a process of continuous improvement and utilizes these results to set our next year’s targets.


Measurement data is collected for all departments.  The key areas for Employment Services include Effectiveness of Services, Efficiency of Services, Satisfaction with Service Delivery and Service Access.

 

Objective

Performance Target

Outcome

Effectiveness of Services

35% of clients will receive employment

23%

Effectiveness of Services

70% of clients will maintain employment

78%

Efficiency of Services

165 days for clients to become employed

141.5 days

Satisfaction with Service Delivery

96% of clients will have satisfaction with services

97%

Satisfaction with Service Delivery

80% of clients will return surveys

70%

Service Access

10 days from referral to entry

12 days

The following chart summarizes additional outcomes for Employment Services and other key business functions:

 

Total number of persons served

635

Wage range for persons served

$7.25-$17.10

Projected wages for persons served

$564,948

% of employees with disabilities or barriers to employment

60%

Payroll taxes paid

$1,166,098

Wages earned by employees with disabilities or barriers to employment

 

$2,649,854

Sales tax remitted to State of Indiana

$475,826

Pounds of e-waste recycled

72,359

Pounds of other goods recycled

4,091,737

% Fund raising expense

.1%

% Management and general expense

10.4%

% Operating revenue spent for programs and related costs

89.5%

The complete report can be obtained by contacting Randy Wolf at randyw@fwgoodwill.org or  260-478-7617 ext. 1019.